Refund policy

Refund Policy

**Last updated: October 17, 2026**

Thank you for shopping with Bloom by Sophia Rose. This policy applies to purchases made through our online store. We currently ship within the United States only.

14-day returns

You may request a return of an eligible, non-personalized item within **14 calendar days after delivery**.

Returned items must be unused, undamaged, and in their original condition. Stickers must be unapplied and on their original backing; notebooks and notepads must be unwritten and unused. Sets and bundles must be returned complete, unless we arrange otherwise to resolve an issue with part of the order.

Standard designs made after you place your order are eligible under this policy. The personalized-product exception below does not apply merely because a standard item is made to order.

How to start a return

Email us at contact@bloombysophiarose.com with your order number and the items you wish to return. We will confirm eligibility under this policy and provide the return address and instructions.

Please contact us before mailing your return so it reaches the correct address. Mail eligible items within **14 calendar days after we send the return instructions**, and package them securely. Keep your proof of mailing; tracked shipping is recommended.

For change-of-mind returns, you are responsible for return postage. Original shipping charges are not refundable for those returns. We do not charge a restocking fee.

Personalized and custom products

Products made to your individual specifications or personalized with names, text, or other custom details are not eligible for change-of-mind returns or exchanges.

This exception does not affect your rights if an item is defective, damaged, incorrect, or otherwise does not match what you ordered.

Damaged, defective, incorrect, or missing items

Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, defective, incorrect, or missing. Include your order number, a description of the issue, and photos if available. Please keep the item and packaging while we review the issue.

We will work with you to provide an appropriate replacement or refund. We will cover any return postage we require for a confirmed defect, transit damage, or mistake on our part. You will not be required to pay additional shipping to correct our error.

If your package has not arrived or tracking shows a delivery problem, please contact us so we can investigate and arrange an appropriate resolution. Contacting the carrier does not replace contacting us about your order.

Refunds

We will inspect returned items and issue any refund due within **7 business days after receiving the return**, or sooner if required by law. For eligible returns, the refund includes the amount paid for the returned items and the associated sales tax, subject to the shipping terms above.

Refunds go to the original payment method. Your bank or payment provider may need additional time to post the credit. We will email you when we issue your refund.

Cancellations

For non-personalized orders, contact us before shipment to request cancellation. If we receive your cancellation before the order ships, we will cancel the order and refund the payment, including shipping charges.

For personalized or custom products, we accept cancellations before production begins. Once personalized production has begun, change-of-mind cancellation is not available, except where required by law.

We will issue refunds for accepted cancellations within **7 business days**, or sooner if required by law. If an order has already shipped, the return terms above apply.

If we cannot ship within the time promised, we will contact you about the delay and your cancellation and refund options as required by law. The custom-product exception does not remove any cancellation or refund rights that apply to a shipping delay.

Exchanges

For an eligible change-of-mind exchange, return the original item under this policy and place a new order for the item you want. For damaged or incorrect items, contact us first so we can arrange the appropriate resolution without unnecessary extra postage.

Your legal rights

This policy does not limit any rights or remedies that cannot be excluded under applicable law. Where the law requires a different remedy or deadline, that requirement takes priority.

Contact us at contact@bloombysophiarose.com